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JONATHAN DOLE
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30 Dice Way - Queens, NY 11103 - C: 000-000-0000 - jonathan.dole@dice.com
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Experienced Siebel Developer with expert analysis, design,
development, and configuration skills
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SUMMARY OF QUALIFICATIONS
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- Customer Relationship Management (CRM) expert with over 7 years of experience creating and implementing eBusiness solutions utilizing Siebel products.
- Demonstrated proficiency in diverse facets of business analysis, including Business Process Mapping, Technical Architecture, Workflow Analysis, and eCommunication solutions.
- Extensive experience with Siebel applications and verticals, including Server Administration, Sales Automation, Call Center, Workflow Manager, Order Manager, and Marketing Applications.
- Background managing all aspects of project lifecycle in wide range of organizations.
- Excellent computer skills, with expertise in Oracle, MS SQL Server, and other databases.
- Goal-oriented team leader adept at building strong relationships with coworkers and clientele.
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TECHNICAL SKILLS
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| Applications: |
Siebel 7.8/7.5/7.0, Partner Manager, eCommunication, Consumer Goods, Sales, Marketing, Tools, Configuration, EAI, VB, eScript; MS Office Suite |
| Server Components: |
Enterprise Integration Manager (EIM), Workflow Manager
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| Web Technologies: |
VB Script, Java Script |
| Languages: |
C, C++, Visual Basic (VB), eScript, Oracle PL/SQL, Smart Script, HTML, XML |
| Databases: |
Oracle 10G/9i/8.0, MS SQL Server7.0, MS Access
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| Operating Systems: |
Windows 2000/NT/XP, DOS, UNIX |
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PROFESSIONAL EXPERIENCE
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| ABC COMPANY, NEW YORK, NY |
2006 - PRESENT
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Siebel Developer
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- Supervise team responsible for developing and customizing order management applications using Siebel Tools.
- Bug, test, and resolve defects in eCommunication environment to improve performance.
- Oversee batch data migration from legacy systems to Oracle databases using EIM.
- Use Siebel Tools to modify applets, views, and screens to meet client requirements.
- Achieve Business Rule automation using Siebel VB scripting and Workflow Manager.
- Customize business object models and data object models. Prepare mockups for functionality.
- Create documents for use cases, data mapping, test cases, environment migration, and user training.
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DEF COMPANY, NEW YORK, NY
Siebel Analyst/Configurator
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2004 - 2006
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- Analyzed functionalities and corrected errors within upgraded Siebel Consumer Goods.
- Modified and configured applets of upgraded version to ensure optimal performance.
- Configured files in development and test environments.
- Assisted with integration, system, and User Acceptance Testing (UAT).
- Worked on Siebel Data Mapping while importing data from legacy systems to MS SQL databases using EIM.
- Resolved bugs during testing and provided production support upon implementation.
- Set up users and groups; established access and query privileges for users.
- Created pick lists, links, and joins.
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HJK INC., NEW YORK, NY
Siebel Consultant |
2003
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- Part of Siebel team of 3 consultants working on design and configuration phases of successful Call Center implementation.
- Involved in development of Business Components/Objects, applets, and screens. Assisted with complex scripting to interface with client user interface (UI).
- Liaised between client and Siebel teams to ensure work met client requirements. Communicated to Siebel team when business requirements changed.
- Prepared Low Level Design (LLD) document and module for Business Object Design (BOD).
- Assisted with testing and resolving errors.
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LMN CORP., NEW YORK, NY
Siebel Configurator |
2001 - 2002
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- Helped perform bulk data import to Siebel database using EIM.
- Aided in configuration of screens, views, and applets.
- Created rules for Workflow Manager and Assignment Manager.
- Assisted in project scoping, planning tasks, and change management.
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EDUCATION
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State University of New York, Albany; Albany, NY
Master of Science in Information Technology (2001)
State University of New York, Albany; Albany, NY
Bachelor of Science in Computer Science (1999)
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| Keywords: Senior Siebel developer, manager, architect, business analyst, consultant, specialist, project manager, program, CRM, Developer III, analytics, lead |
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