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MARTIN SHIELDS
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204 Dice Avenue - New York, NY 10035 - 000-000-0000 - martin.shields@dice.com
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Certified Technical Trainer with proven background improving operations
through effective instruction
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SUMMARY OF QUALIFICATIONS
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- In-depth experience in technical training, writing, course development, instructional design, and resource coordination.
- Adept at creating classroom and web-based training and instructional materials, teaching aids, and devices, as well as technical/troubleshooting manuals and user guides.
- Excel at collaborating with managers, instructors, and clients to determine training needs.
- Superior communication, diagnostic, technical, and presentation skills.
- CompTIA CTT+ certified.
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PROFESSIONAL EXPERIENCE
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| ABC INC., NEW YORK, NY |
2006 - Present
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Senior Technical Trainer
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- Provide high-level training efforts for this major pharmaceutical company with 6,000 employees, including classroom, train-the-trainer, video conferencing, webinars, lunch-break sessions, and Q&A.
- Develop document-teaching procedures for team of 15 technical trainers, encompassing instructional manuals, quick reference guides, and test results forms. Maintain documentation on intranet.
- Train company representatives on corporate and business guidelines, customer relationship management (CRM) tools, billing systems, and proprietary applications.
- Pursue emerging training technologies and strategies, including mobile, podcasts, and vcasts.
- Oversaw aggressive on-site training workshops for all employees during migration to Linux system.
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DEF COMPANY, NEW YORK, NY
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2004 - 2006
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| Technical Trainer |
- Developed and presented multilevel classroom courses on DEF's products to employees and end users with varying levels of knowledge, skills, and abilities.
- Assist in development of training materials, technical/troubleshooting manuals, and user guides.
- Learned and taught proprietary software and mechanical instrumentation.
- Created course guides for new product releases.
- Prepared webinars and student reference materials for field offices to continually improve quality.
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| HJK INC., NEW YORK, NY |
2000 - 2003
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| Technical Trainer |
- Provided face-to-face and web-based training for medical claims processing systems and applications.
- Designed and prepared course materials, teaching aids, skill evaluations, and final assessments.
- Uploaded/downloaded testing results to track progress. Submitted reports to division managers.
- Worked with human resources and department heads to schedule and customize training sessions at 25 offices throughout country.
- Liaised with managers, other instructors, and system vendors to determine training needs.
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TECHNICAL SKILLS
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| Operating Systems: |
Linux, Microsoft Office 2007/XP/Vista/NT |
| Applications: |
MS Office Suite, MS Project, MS Live Meeting, Adobe Photoshop, Illustrator
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| Programming: |
C, UNIX, HTML/XML |
| Databases: |
Oracle, Sybase, MS Access, MySQL, SQL Server |
| Hardware: |
Servers, printers, networking, VoIP, telecommunications devices |
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EDUCATION AND CERTIFICATION
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Bachelor of Science in Information Systems;
Boston University, Boston, MA (2000)
CompTIA CTT+ Certification
Keywords: instructor, teacher, evaluator, consultant, technical writing, project management
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